The HOA Board and PAMCO Management Company have the ability to issue warning letters, impose fines, work with an attorney to place liens on properties, and to foreclose on properties as a last resort.
These processes take time to research, vote on, and bring to resolution. If you have an immediate safety concern, you must contact the appropriate City of Pflugerville department to get a quick resolution. Several helpful departments include Police, Fire, and Code Enforcement. If you are not sure which department can help you, contact the Citizens Communication Line at 512-251-4004.
Q: Who is our Property Management Company?
Preferred Association Management Company (PAMco)
PO Box 200145
Austin, Texas 78720
Phone 512-918-8100
Fax 512-918-8121
http://pamcotx.com/default.php
Doug Plas - dplas@pamcotx.com
Q: How long have we been contracting to PAMco?
Since February of 2010.
Q: How much do we pay them for their services?
Coming Soon!
Q: What services do they provide to Springbrook HOA?
Administrative Services
-Prepare meeting agendas, notices, minutes and resolutions.
-Conduct meetings according to rules of order.
-Administer quorum, proxy and voting requirements.
-Maintain updated list of owners and their contact information.
-Respond to title company and realtor inquiries.
-Assist compliance with governing documents and statutes.
-Act as registered agent.
-Coordinate insurance coverage and handle insurance claims.
-Expedite owner applications (DRC, replats, etc.)
Financial Services
-Prepare annual budget.
-Invoice and collect HOA dues and special assessments.
-Review and pay HOA bills.
-Monitor receivables and cash flow.
-Maintain accurate records of income and disbursements .
-Prepare monthly financial reports.
-Reconcile bank statements.
Records Management
-Assemble and maintain a complete set of governing documents.
-Digitize all governing documents and other HOA records.
-Provide long-term storage of governing documents and HOA records.
Maintenance & Repairs
-Maintenance repairs and/or replacement of common area facilities or equipment shall have the approval of the Board and be in compliance with budget and association regulations.
-Specific improvements and repairs, authorized by the Association shall be completed within a reasonable period of time.
-Specifications and bids for all major maintenance and improvement contracts will be approved by the Board and entered into the official records of the association prior to the commencement of any work or project.
Q: I contacted PAMco with an issue or a question and I have not heard back, or still have an issue/question. What should I do?
Contact the HOA Board via email board@springbrookhoa.com
Q: Why did we switch away from our previous property management company.
Texas law required the company to be licensed for property management, and the previous company was not licensed as such.
Q: How many employees does PAMco have?
They have 8 employees as of 10/29/12.
Q: What are PAMco's plans to better communicate with homeowners and get technologically up to date?
As of 10/29/12, they are in the middle of a software conversion that will allow homeowners access to their accounts on line and pay dues and violations with a credit/debit card.