The HOA Board and PAMCO Management Company have the ability to issue warning letters, impose fines, work with an attorney to place liens on properties, and to foreclose on properties as a last resort.
These processes take time to research, vote on, and bring to resolution. If you have an immediate safety concern, you must contact the appropriate City of Pflugerville department to get a quick resolution. Several helpful departments include Police, Fire, and Code Enforcement. If you are not sure which department can help you, contact the Citizens Communication Line at 512-251-4004.
Q: How can I report a violation in Springbrook?
Please use the following form, or call the Property Management Group, or send an email to firstname.lastname@example.org.
Q: What kinds of things count as a violation?
Tall or creeping weeds and grass (obvious landscaping neglect), trash/recylce cans visible from the road on non-trash pick-up days, fence in need of repair or replacement, rubbish/debris/unsightly items in yard, commercial vehicle or trailer on property, window AC unit installed, satellite dish/antenna not properly placed, garage door maintenance/repair needed, exterior paint needing to be refreshed or wrong color, etc. See your HOA Manual for full listing.
Q: What happens if I commit a violation?
Our Property Management Company conducts inspections of the community twice a month (never on trash days). When a violation is noted the following action will take place:
First Violation – a courtesy notice is sent to the homeowner. If the problem is remedied and you contact the management company to let them know, no further action is required (no fine will be assessed). If there is no additional violation for a 6 month period, the next violation will count as a "First Violation".
Second Violation – a 2nd notice is sent to the homeowner advising them that a repeat violation has been noted and that failure to cure the problem will result in a $100.00 fine being assessed. If the problem is remedied and you contact the management company to let them know, no further action is required (no fine will be assessed). If there is no additional violation for a 6 month period, the next violation will count as a "First Violation".
Third Violation – A Fine Notice is sent to the homeowner via certified mail and USPS first class mail advising them that they have been previously notified of the violations and failure to cure the problem has resulted in a $100.00 fine being assessed. A $100.00 fine will also be assessed for each period of occurrence that the violation continues. The homeowner has the right to appeal the fine to the Board within 30 days. If the problem is remedied and you contact the management company to let them know, and pay the fine(s), no further action is required. If there is no additional violation for a 6 month period, the next violation will count as a "First Violation".
Leins/Foreclosure - If the homeowner does not remedy the problem, and does not pay the fine(s), and does not contact the HOA Board or Property Management Company to appeal, we may be forced into legal action. The Board makes every effort to avoid this unfortunate situation.
Q: How can I pay my fine(s)?
To Pay By Check:
SpringBrook Owners Association
PO Box 200145
Austin, Texas 78720
All Other Cases, Non-Standard Situations:
Use this webform and the Property Management Company will contact you to discuss options
Submit Pay Request
Q: What happens if I do not ever pay my fines?
The best way to avoid receiving a fine is to follow the deed restrictions of the neighborhood. If the fines are not paid, the board will be forced to place a lien on a resident's property until it is paid. Please contact us at your earliest convenience to discuss your situation if you are not financially prepared at this time to satisfy your obligations for dues or fines.
Q: What if I get 2 notices for the same problem but a year apart (i.e. grass not mowed). Does it count as two notices?
No, notices received a year apart are not counted as consecutive notices. Drive-through neighborhood inspections occur bi-weekly and a second notice is sent when a previously notified infraction was not corrected.
Q: I need to dispute a violation letter that I received, who do I contact?
You first need to contact the Property Management Company. If they do not resolve it to your satisfaction, you may email the Board, or attend one of our Board Meetings to address it.
Q: I received a fine or violation letter for my lawn or trash cans, but I was on vacation / out of town when it happened. Do I have to pay it?
It is each resident's responsibility to make arrangements for lawn care and trash cans if they go on vacations, or will not be home for awhile. As always, if you have extenuating circumstances, please contact us in advance and we will do everything we can to work with you.
Q: Does anyone receive special treatment in relation to violations and subsequent fines?
No. Board members and their friends and family members are subject to the same rules as everyone else. From time to time, members of the board DO receive notices of violation. If you feel that your neighbor is getting special treatment that you do not get based on a violation you see them commiting, please keep in mind that we may already be in process with them addressing the violation that you noticed. However, we don't always catch everything during our drivethroughs. Please feel free to report the violation (annonymously if you prefer), and let us know. At that point you may assume to problem is being addressed through letters and fines. How quickly it is remedied is up to that homeowner, and how much they are willing to incur in fines before they make the correction.